Your privacy is our responsibility
Full details on how your personal information is collected, used, and protected on the gh888 platform.
Welcome to gh888. This privacy policy ("Policy") describes how the gh888 platform (https://gh888.mom) — referred to below as the "Platform", "we", or "us" — collects, stores, uses, and shares your personal information with third parties. By using our services, you are agreeing to the terms of this Policy.
We believe that every user's privacy is a fundamental right. gh888 is therefore committed to keeping your data secure using SSL encryption and the latest data protection measures.
1 What information we collect
When you create an account and use services on the gh888 platform, we may collect various types of information as described below. This information is used only for legitimate purposes and is never collected unnecessarily.
Identity information
Your full name, date of birth, national ID or passport details (for identity verification), and gender.
Contact information
Email address, mobile number, and residential address — to communicate about your account and confirm transactions.
Financial information
Payment method details such as bKash, Nagad, Rocket, Upay, or bank account information — for deposits and withdrawals.
Transaction history
Records of all your deposits, withdrawals, betting activity, and bonuses are saved automatically.
Technical data
IP address, browser type, operating system, device identifier, and login time and location.
Behavioural data
Information about which games you played on the platform, how long your sessions lasted, and which sections you visited.
2 How we collect information
gh888 collects your information in the following ways:
- Directly provided: Information you give us yourself when registering an account, completing your profile, making a payment, or contacting customer support.
- Automatic collection: Technical data collected automatically through cookies, log files, and similar technologies while you use the platform.
- From third parties: Information received from payment processors, identity verification services, and fraud prevention systems.
- Public sources: Any publicly available information that may be needed for account verification or security purposes.
We never collect sensitive information such as religious beliefs, political opinions, or biometric data without your consent.
3 How we use information
gh888 uses collected information for the following legitimate purposes:
a) Account management & service delivery
Keeping your account active, verifying logins, processing payments, and providing uninterrupted gaming services are our primary goals. When you deposit or withdraw via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant information is used to complete the transaction correctly.
b) Identity & age verification
gh888 is a service for users aged 21 and over only. We carry out identity verification to ensure responsible gaming and to prevent minors from accessing the platform.
c) Security & fraud prevention
Technical data and transaction history are analysed to detect and prevent unauthorised account access, money laundering, and other fraudulent activity.
d) Customer service improvement
We analyse communication history to resolve your issues quickly and to make our 24/7 live chat and email support more effective.
e) Bonus & promotion management
Relevant information is used to correctly apply the 200% first deposit bonus and other promotional offers, and to ensure wagering conditions are met.
f) Legal compliance
Necessary information is used to comply with applicable laws, regulations, and regulatory guidance, and to establish or defend legal claims.
g) Personalised experience
Behavioural data may be used to tailor content to your gaming preferences and to provide relevant information. This is always done with your benefit in mind.
4 Sharing information & third parties
gh888 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
- Payment service providers: Only the information needed to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
- Identity verification services: With approved third-party verification services to complete the KYC (Know Your Customer) process.
- Technology partners: Technology service providers required to operate the platform — they work under strict confidentiality agreements.
- Law enforcement agencies: In compliance with legal obligations, based on a court order or a lawful request from a government authority.
- Business transfers: In the event of a business merger or acquisition — however, the new owner will be bound to follow this policy.
Before sharing information with third parties, we confirm that they maintain equivalent data protection standards and that the relevant agreements have been signed.
5 Cookies & tracking technologies
The gh888 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the platform's functionality.
Types of cookies we use:
- Essential cookies: Required to maintain login sessions and keep security features active. Without these, the platform cannot function properly.
- Functionality cookies: Used to remember your preferences, such as language settings.
- Analytical cookies: Used to understand how the platform is used and to improve our services.
- Security cookies: Active to detect and prevent fraudulent activity.
You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to stop working properly.
6 Data storage & security
gh888 applies industry-standard technical and administrative security measures to keep your information safe.
Security measures:
- SSL/TLS encryption: All data transferred between your browser and our servers goes through an encrypted connection.
- Data encryption: Sensitive information that is stored is kept in an encrypted format.
- Access controls: Only authorised personnel can access your information, and this is strictly regulated.
- Regular security reviews: Regular security assessments are carried out to identify vulnerabilities in the system.
- Two-factor authentication: An additional verification layer is provided to protect your account.
Data retention period:
We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.
If you suspect that your account's security has been compromised, contact us immediately and change your password.
7 Your rights & controls
As a user of the gh888 platform, you have the following rights over your own information:
Right to access
You can request to find out what information we hold about you and to receive a copy of that information.
Right to correction
If any of your information is incorrect, you can request that it be corrected. Ensuring accurate information is provided is also your responsibility.
Right to erasure
In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations apply.
Right to restrict processing
You can ask us to limit the use of your information for specific purposes, particularly in relation to marketing.
Right to data portability
You can receive a copy of your information in a commonly used format and, if needed, transfer it elsewhere.
Right to object
You can object to the processing of your information for specific purposes, particularly in the case of direct marketing.
To exercise any of these rights, write to [email protected]. We will verify your request and respond as quickly as possible.
8 Protection of minors
gh888 is a fully adult gaming platform. Our services are for users aged 21 and over only. We do not intentionally collect any personal information from minors.
The registration process includes an age verification step. If for any reason this fails and we become aware that a person is under 21, that account and the associated information will be deleted immediately. If a parent or guardian discovers that their child has registered on this platform, please contact us.
9 Third-party links
The gh888 platform may occasionally contain links to third-party websites. gh888 is not responsible for the privacy policies or practices of these external sites. We advise you to read the privacy policy of any external site before visiting it.
Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies. While you are on their platform during a payment process, your information will be governed by those policies.
10 Policy changes
gh888 may update this privacy policy from time to time. The policy may be revised to keep pace with technical changes, the addition of new services, legal updates, or industry best practices.
For any significant changes, we will post a notice on the platform and update the "Last Updated" date at the top of the policy. We recommend that you review this policy regularly.
Continuing to use the platform after any changes means you are considered to have agreed to those changes. If you do not agree to the changes, you may request that your account be closed.
11 Contact
If you have any questions, comments, or requests regarding your information or this privacy policy, please get in touch with us:
- Email: [email protected]
- Live Chat: 24/7 live chat support on the platform — in Bengali and English
We take all privacy-related requests seriously and try to respond as quickly as possible.
Have questions about privacy?
Our support team is available 24/7. Contact us via live chat or email — [email protected]